Seller Protection

Seller Protection Policy

Introduction

This policy aims to provide protection to all sellers registered on Oiqy.com who conduct transactions through our platform. We are committed to creating a safe and reliable trading environment for all users.

Scope of Protection

1. Protected Transactions: All transactions conducted through Oiqy.com using PayPal payment methods are automatically protected by PayPal's seller protection program.
2. Protection Offered:

• Refund: If a dispute arises with a buyer and PayPal determines that the seller is entitled to a refund, the funds will be returned to the seller.
• Fraud Protection: PayPal will assist in investigating fraud cases and protect sellers from financial loss.
• Dispute Resolution: PayPal provides an easy and efficient dispute resolution mechanism between sellers and buyers.

Seller Obligations

1. Accurate Information: Sellers must provide accurate, complete, and honest product information, including product descriptions, images, and prices.
2. Timely Shipping: Sellers must ship products in accordance with buyer orders and within the agreed-upon timeframe.
3. Customer Service: Sellers are expected to provide good customer service and respond promptly to buyer questions or complaints.
4. Compliance with Marketplace Policies: Sellers must comply with all applicable policies and regulations of Oiqy.com.

Reporting Procedures

In case of transaction-related issues, sellers can report the incident to Oiqy.com and PayPal according to the established procedures.

Exclusions from Protection

Please note that seller protection does not apply to all situations. Some exclusions include:

• Policy Violations: If the seller is found to have violated the policies of Oiqy.com or PayPal, protection may be revoked.
• Prohibited Products: Products that are prohibited or illegal are not included in the protection.
• Incorrect Information: If the seller provides incorrect or misleading information, protection may be denied.

Dispute Resolution

Oiqy.com will strive to facilitate dispute resolution between sellers and buyers. However, the final decision regarding seller protection claims will be determined by PayPal.

Policy Changes

Oiqy.com reserves the right to modify or update this policy at any time. Changes will be announced on our website.

Contact

If you have any questions or need assistance, please contact our customer service team at [email protected] or +62822765588.

Disclaimer

This policy only applies to transactions conducted through Oiqy.com and using PayPal payment methods. PayPal's complete policy can be found on their official website.