This policy outlines the procedures for returning items and obtaining refunds for all transactions conducted through oiqy.com, where payments are made directly between the Buyer and Seller via PayPal. oiqy.com serves as a platform to facilitate transactions but is not involved in the payment process.
2. Return Period
Buyers may request a return within 30 calendar days from the date the item is received, unless there is a specific return policy set by the Seller.
3. Exceptions
Seller's Policy: If the Seller has stated a different return policy on the product page, that policy will prevail over this general policy.
Digital Goods: Digital products such as software, ebooks, music, and others generally cannot be returned.
Used Goods: Items that have been opened, used, or damaged due to buyer negligence cannot be returned.
4. Return Procedure
Contact Seller: Buyers must contact the Seller through the messaging feature on oiqy.com to request a return.
Seller Approval: The Seller will review the request and provide a decision.
Return Shipment: If approved, the Buyer must return the item in good condition following the Seller's instructions. The Buyer is responsible for return shipping costs.
Refund: Once the Seller receives the returned item, they will process the refund via PayPal within approximately 10 business days.
5. Seller Responsibilities
Product Quality: Sellers are responsible for the quality of the products they sell and ensuring that the items shipped match the description.
Shipping: Sellers are responsible for the shipping process and ensuring that items arrive at the buyer's destination in good condition.
Returns: Sellers must process return requests in accordance with the established policy and issue refunds in a timely manner.
6. Buyer Protection
Product Information: Buyers are entitled to accurate and complete information about the products they intend to purchase.
Refund: Buyers are entitled to a refund if the item received is not as described, is damaged, or is defective.
Dispute Resolution: Buyers can file a complaint with oiqy.com or directly contact PayPal if they have a dispute with the Seller.
7. Dispute Resolution
Communication: Buyers and Sellers are encouraged to resolve disputes amicably.
Mediation: If an agreement cannot be reached, oiqy.com may act as a mediator to assist in resolving the issue.
PayPal: For payment-related issues, Buyers can file a claim through PayPal.
8. Policy Changes
oiqy.com reserves the right to modify this policy at any time. Changes will be effective upon posting on the website.
Our website uses cookies. By continuing, you consent to the use of cookies on your device, unless you have disabled them from your browser.
