Oiqy.com is committed to providing a safe and secure online shopping experience for all customers. This Buyer Protection Policy is designed to safeguard your rights as a buyer and offer guarantees for your transactions on our platform.
Scope of Protection
This policy applies to all transactions made on Oiqy.com that meet the applicable terms and conditions.
Protection Offered
Product Guarantee:
We guarantee that the product you receive will match the description provided on the product page.
If the product you receive does not conform to the description, you are entitled to file a refund claim.
Payment Protection:
All transactions on Oiqy.com are protected by the PayPal payment system.
PayPal offers comprehensive buyer protection, including protection against fraud, non-receipt of goods, or goods that do not match the description.
For detailed information on PayPal protection, please refer to PayPal's official policy.
Refund Process:
If you have issues with your order, please contact our customer service.
We will work with you and the seller to resolve the issue as quickly as possible.
If the issue cannot be resolved mutually, you can file a refund claim through PayPal.
Dispute Resolution:
We provide an easy and transparent dispute resolution mechanism.
Our team will do our best to facilitate communication between buyers and sellers.
Terms and Conditions
Proof of Purchase: Keep all proof of purchase, including order number, product details, and communication with the seller.
Claim Submission Time: You must file a refund claim within the timeframe specified by PayPal.
Customer Obligations: You are responsible for inspecting the product you receive immediately upon delivery and reporting any issues to us within the specified time.
Exclusions
This policy does not apply to:
Digital goods (e.g., software, music, or e-books)
Customized or specially ordered items
Product damage caused by user error
Policy Changes
We reserve the right to modify this policy at any time. Any changes will be announced on our website.
Note: This policy is in addition to PayPal's buyer protection policy. For more information, please refer to PayPal's official policy.
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